MAIN PURPOSE OF THE POSITION:
To Ensure Effective & Efficient operations and Maintenance activities are performed by the NOC , realizing value for money and Assuring Availability for all installed infrastructure to perform the desired business services.
ESSENTIAL FUNCTIONS:
3. To ensure that Monitoring, Measurement, Reporting and Evaluation of the Service Level Agreement KPIs are done to achieve value for money. The KPIs include target TTD and MTTR.
4. To implement and maintain the NOC related service support and delivery processes to continuously improve the ATC infrastructure services to the customers and achieve desired targets.
5. To constantly research, identify and implement processes as well as recommend tools required to enhance efficiencies of the NOC operations.
7. To Design and review routines and procedures within the NOC function to achieve desired effectiveness and efficiency.
8. To ensure development and maintenance of accurate NOC systems records for smooth operations.
9. Routinely review the NOC shift staffing and produce the staffing rotas.
10. Timely submission of management reports and followup on action points.
11. To closely work with the SLM Manager to verify & reconcile all contractor performance reports to implement the performance penalties where due.
12. To participate in the negotiation, agreement and regular review the SLAs and OLAs with the external service providers/contractors to ensure effective service delivery.
OTHER:
- Other duties as assigned.
SUPERVISORY RESPONSIBILITIES:
- Provides leadership and support for all NOC supervisors and any other assigned personnel.
QUALIFICATIONS& SKILLS/ABILITIES:
- Excellent organizational skills.
- Very good leadership and management skills.
- Excellent written and verbal communication skills.
- Must be a team player.
· Ability to Work independently with very minimal supervision.
- Ability to drive and must have a 2 year valid driving license.
- Ability to work extended hours to complete tasks.
- EHS training and awareness.
- Very good Decision making & Problem solving skills.
- Operation & Maintenance Training in Diesel generator power systems.
- Service delivery & support Processes training (Service level Management, Availability management, Capacity Management, Finance Management ,Incident management, problem management, continuity management processes)
EDUCATION AND EXPERIENCE:
- A Degree certificate in Electrical/telecommunications engineering from a recognized institution.
- A Masters Degree certificate in Business Administration /Management Training will be an added advantage.
- At least 2 years Experience in NOC Environment activites.
- At least 3 years experience in leadership position in a telecommunication field or related industry.
ENVIRONMENT:
90% of activities performed in the internal office environment working under normal office conditions.
While performing the duties of this job, the employee is regularly required to sit; use hands and fingers to feel and handle; reach with arms and hands; talk and hear.
ADDITIONAL:
We are a dynamic organization in a rapidly changing industry. Accordingly, the responsibilities associated with this job will change from time to time in accordance with the Company’s business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above.
The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job. |
