Summary
Our client a fully fledged multinational micro finance institute is looking for 8 loan officers to work in their various offices in Kenya.
MAIN PURPOSE OF THE JOB:
- To contribute to the profitability of the branch by effectively achieving set sales targets through actively and proactively identifying sales opportunities;
- To keep the portfolio at risk at the acceptable minimum through actively following up on all clients for timely repayments;
- To proactively and continuously deliver service excellence.
MINIMUM EDUCATION REQUIREMENTS:
- Diploma in a business related course
- Bachelor’s degree in a related field will be preferred
MINIMUM REQUIRED EXPERIENCE:
2 years sales and marketing experience in a financial institution
REQUIRED COMPETENCIES:
- Customer service oriented
- Analytical / Structured thought process
- Ability to work under pressure
- Target driven and goal focused
- Great interpersonal skills
- Excellent communication skills
- Ability to work in a team
- Planning and organization skills
- Valid drivers and / or riders License
KEY PERFORMANCE AREAS:
1. PRODUCTION / SALES
a. To manage own sales production performance and implementing corrective actions to achieve target objectives;
b. Proactively driving sales through a combination of advertising, customer referrals and viral marketing (word of mouth).
c. Ensure that you contribute to the profitability of the branch by meeting individual sales targets set by management;
d. Effectively achieving set sales targets by actively and proactively identifying of opportunities;
e. Attend the daily planning and review meetings.
2. MARKETING
a. Leads Prospecting through:
i. Approaching potential new customers;
ii. Gaining an understanding of their business;
iii. Identifying product suitability and generating customer product appetite where appropriate.
b. Building a relationship with potential clients by keeping in contact with them and making regular contacts to determine their financial needs and provide support and advise;
c. Taking initiative to obtain new contacts/potential customers through innovative means e.g. non-branded personalized flyers and responsible for building networks through known contacts e.g. local employers, referrals.
d. Distribute marketing material as and when instructed.
3. LOAN APPRAISALS
a. Client business premises visits;
b. Ensure there is a good fit between the customer and the company;
c. Ensure the customer is able to repay the loan;
d. Ensure all key business risks are analyzed;
e. Ensure all financial computations are correct and customer meets affordability criteria;
f. Ensure all the information and data gathered is consistent and is verified by mandatory physical visits to the client’s business and residence;
g. Ensure cash flow and repayment capacity are correct and comparable to other similar businesses;
h. Ensure loan structuring fits the business, capacity and project;
i. Assessment of collateral by ensuring correct valuation, physical verification of existence and ownership and ensuring it adequately covers the loan value;
j. Assessment of guarantor to ensure they meet our affordability criteria through mandatory physical visits to the guarantor’s business and residence;
k. Member of application approval committee, including verification visits to customers’ business premises and homes with Approval Officers.
4. COLLECTIONS
a. Submit daily collection reports as and when required;
b. Review and follow-up of Arrears Reports for own customer base;
c. Arrear customer collections visits;
d. Collection of outstanding deposit slips from customers; |
