| Job Details |
| Job Title: Desktop Support Engineers |
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| Description |
We are pleased to announce the following vacancy in the Service Assurance and Quality Department within the Technology Division.
In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:
Desktop Support Engineers
Reporting to the Desktop Support Manager, the holder will Provide 2nd level support for IT hardware and software user support for computing.
- Administration and configuration of IT client hardware, software & IP telephony;
- Resolution of request fulfillment and Hardware System administration;
- Retail shops support; Escalate and follow up on unresolved issues to ensure SLA is met;
- Data backups to ensure service restoration in case of any failure;
- Preventive maintenance of user system to maximize service availability;
- Documentation and Policy implementation;
- Generation of accurate, regular and ad hoc reports on time.
Minimum requirements
- Bachelor of Science degree in Computer Science or IT, from a recognized institution or equivalent
- Microsoft certification: MCSE, MCSA, MCITP, ITIL
- CISCO – CCNA
- Nortel
- IP Telephony
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Job Details
| Job Ref: |
TECHNOLOGY_ DSE_Oct_2011 |
| Hours: |
Full Time |
| Location: |
Kenya |
| Working Term: |
Permanent |
| Application Deadline: |
14/10/2011 |
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| How to apply for this job |
| If you feel that you are up to the challenge and posses the necessary qualification and experience please send your resume and application letter indicating your experience and why you are the most suitable candidate for the role clearly quoting the job t |
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